Craig on Paige by Merchynt — 2/5

To be clear, this review is only for the Merchynt Agency Partner Program and does not cover Merchynt's main service which I cannot review as I wasn't able to use it. I am writing this solely to help educate those looking for a white-label solution as I was. The Agency Partner Program is marketed as a white-labeled solution for agencies to deliver Merchynt's services. It is that but it's very limited and the program shouldn't include the word 'Agency,' in my opinion. My personal experience was disappointing. I signed up, paid the $100 and within a few days realized that the white labeling was merely the swap of logos and a custom domain. What that means is that if you charge a premium for a DFY service, you cannot send your client your white-labeled link. The client would log in and see the Paige builder box that says 'Train the AI,' an Automations box, and a Tasks box (I have no idea what that attached to). They would also see the upsell to the builder, it would ask them to unlock the feature. The client would also see a link to "Copy GBP Access Link," under their profile picture which the client shouldn't have. There's a box called Momentum on the Competition page where your client will see, "Please turn on your automated reporting to enable this section." The Program is not made for those of us who offer enhanced DFY services. It's exclusively for anyone who wants to sell Merchynt's services exactly as they are right down to the layout. I had to cancel the Partner Program after a couple of days and go back to my previous provider because I couldn't see it for clients. For those interested, the Partner Program fee is nonrefundable and there is no inside look or trial period so until you pay, you have no idea what you're getting, what your clients will see, or how flexible it is (it isn't very flexible). There are also a few minor bugs/glitches but nothing problematic, just annoying. While I cannot recommend their Partner Program for my purposes—and I'm out a hundred bucks to learn the lesson—the owner of Merchynt did reply to emails. I do think Merchynt's Partner Program will mature in a year or two. I exchanged a few emails with the owner who I found to be professional and seemed interested to hear the problems I experienced. I did receive an email from their Chief Success Officer, wrote her back and explained the issues I experienced, but I never heard from her again. Of course, I had already cancelled the service at that time so I wasn't a customer any longer. So, in short, after a few days, serious opportunity cost and $100, I learned that Merchynt's Agency Partner Program isn't for agencies. It's a reseller program which is fine but not what I, or most agencies, need. I'll check back in on Merchynt in a year or so to see if it's matured and what improvements have been made. Based on my emails with the owner, I have every reason to believe there will be positive changes but for now, know that the Agency Partner Program is more of a direct Reseller Program and isn't ready for agency use...yet. And had their program not included the word 'Agency', I would have kept looking. One last thing, the AI support bot they use is the best I've ever experienced.